Kaiser FAQ

Eligibility

• Government agencies using non-procurement mode for enrollment.
• Formal groups of government employees such as associations, unions, and cooperatives within government agencies
• Informal groups of government employees with an authorized group leader.
• The group applicant must have an authorized or designated signatory representing their respective government institution / office / agency
• There is no minimum number of members required for enrollment for fomal groups, but all eligible members must enroll (unless already enrolled in a different HMO)
• All applications will be subject to underwriting guidelines and approval
• Principal members may enroll dependents (spouse, parents, children, siblings) at their own expense. Adult dependents up to age 65, minor dependents up to age 21, unmarried, unemployed and living under the same roof as principal member.

Eligibility age

The principal member must ba 18 to at most 65 years and 5 months at the time of enrollment. If 65 years and 6 months old, he is no longer eligible for Kaiser NHS. Coverage will be for 12 months, so even if the employee retires he is still covered up to 12 months from effectivity date.

The Kaiser Network

Kaiser International's Medical Network is one of the biggest in the country, with

• 12,000+ doctors (and growing)
• 2,000+ hospitals and clinics (and growing)
• 800 doctors12,000 doctors (and growing)
• 9 Kaiser Medical Centers(and growing)

Accredited Hospitals

Kaiser is contuinuously expanding its hospital + clinic network. It aims to accredit all tertiary hospitals in the country, plus the best hospitals in its membership coverage areas.

Legit nga ba ang Kaiser

Kaiser International Healthgroup is licensed as an HMO by the Insurance Commission.
Check the Insurance Commission website for the list of licensed Health Maintenance Organizations

Data privacy laws prevent Kaiser from divulging the names of its clients, but if the clients say that their HMO provider is Kaiser International Healthgroup, that is transparency.

The Supreme Court, in its own website declared it procured HMO from Kaiser Internation for the entire judiciary.

Who is Kaiser?

Kaiser International HealthGroup is a top-tier HMO that offers high-quality comprehensive short term healthcare solutions to a diverse range of clients, including large government groups. It is also the only provider of long-term healthcare solutions.

NHS Clients

NHS is a young plan, launched only last May 2025.
But happy clients declare in their social media accounts they got Kaiser National Healthcare Shield!
See Facebook posts

Contact numbers

Sun
  0925-3029-888
 Calls only
  0925-3037-888
  0925-3039-888

Mobile Numbers (Call & Text)
  0917-5509-157
  0925-7141-388
  0928-7004-391

PLDT
  (02) 8777-1036
  (02)8772-5893
  (02) 8811-1878

Or get most updated contact numbers using the Kaiser App

Contact Persons

FOR MEDICAL INQUIRIES:
  Mr. Angel Cruz
  National Healthcare Shield Officer
  Contact Number: 09088796721
 
  Ms. Zenes De las Alas
  Operations Manager
  Contact Number: 0917-624-6198
  Emails: operations.manager@kaiserhealthgroup.net
 
  Ms. Kathrena Lacay
  Asst. Operations Manager (Out-patient Approval Concerns)
  Contact Number: 0917-650-2817
  Email: ape@kaiserhealthgroup.com
 
  Mr. Rodrigo Gernale Jr.
  Liaison Supervisor I (In-patient Approval Concerns)
  Contact Number: 0909-420-0600
  Email: liaison.supervisor@kaiserhealthgroup.net
 
  Mr. Michael Ubas
  Liaison Supervisor II
  Contact Number: 0906-476-7062
  Email: liaison_claims@kaiserhealthgroup.com
 
  Ms. Nikkie Lyn Vacunawa
  Senior Liaison Officer (In-patient Approval Concerns)
  Contact Number: 0917-8708808
  Email: liaison_claims@kaiserhealthgroup.com
 
  Ms. Jane Russel Bretaña
  Senior Underwriting Supervisor (Enrollment of Members)
  Contact Number: 0917-633-2855
  Email: underwriting.supervisor@kaiserhealthgroup.net
 
  Ms. Richelle Malalad
  Billing Supervisor (Payment of Premiums)
  Contact Number: 0917-650-2815
  Email: billing.supervisor@kaiserhealthgroup.net
 
  Ms. Nancy F. Palabrica
  Senior Provider Associate (Hospital / Doctor's Accreditation)
  Contact Number: 0917-831-9998
  Email: provider@kaiserhealthgroup.com